Versand
Order Processing
All orders are handmade and prepared with care. Please allow 1–2 business days for order processing before shipment. The shipping time for custom orders depends on the specific order details and requirements. During peak seasons, holidays, or promotional events, processing times may be slightly longer.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
United States: 3–7 business days
Canada: 5-10 business days
International Orders: 10–15 business days
Please note that these delivery estimates do not include processing time and may vary due to carrier delays, customs processing, weather conditions, or other circumstances beyond our control.
Tracking Information
Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update after shipment.
International Shipping
International customers are responsible for any customs duties, import taxes, VAT, or fees imposed by their country's customs authorities. These charges are not included in the purchase price or shipping cost.
We are not responsible for delays caused by customs processing.
Incorrect Shipping Addresses
Please ensure your shipping address is correct before placing your order.
If an incorrect address is provided and the package is returned to us, the customer will be responsible for any reshipping fees. We are unable to issue refunds for orders lost due to an incorrect address provided at checkout.
Lost, Stolen, or Delayed Packages
Once a package has been handed over to the shipping carrier, delivery is outside our control.
We are not responsible for lost, stolen, or delayed packages. If your package is marked as delivered but cannot be located, please contact the shipping carrier directly and file a claim if necessary.
If you need assistance, please contact us and we will do our best to help.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item and packaging. We will work with you to find a suitable solution.
Contact Us
If you have any questions regarding shipping, please contact us through our Contact Page or email us at:
sofiacreationsnyc@gmail.com
We are always happy to help.